About the company
New company. Not new to the work.
KCS Global Group was established in 2026. The procedures it runs, the quality standards it applies and the way it documents them come from over three years inside large-scale operations delivery — at Genpact and ICICI Bank — before any of it was applied here.
Why we exist
Outsourcing usually fails for a procedural reason, not a capability one.
Work leaves the client’s building before anyone has written down how it is actually done. Quality then becomes a function of who happens to be at the desk that week.
Our founder spent two years and three months at Genpact delivering exactly this kind of work — high-volume data validation, content review and policy compliance checks for global clients. The difference between a process that holds and one that quietly drifts was almost never talent. It was written procedure, a review stage nobody could skip, and one person who owned the number. KCS Global Group was built to operate that way from the first engagement rather than arriving at it after the third failure.
Where we are today
A new company with a defined operating model
Established in 2026, operating from a dedicated centre in Risali, Bhilai, with the procedures, quality framework and reporting structure already defined rather than improvised at the first engagement. We are actively building the delivery team.
What that means for you
An experienced operator, not a large one
We are direct about our size. What you get is a founder who has worked inside enterprise-scale delivery, a documented process before volume begins, and a single point of accountability. What you do not get is capacity we have not built yet.
Leadership
The person accountable for delivery.
Sameer Patel
Founder & Chief Executive Officer
Operations and business analysis background across banking and enterprise process delivery. MBA in Business Administration, Management and Operations.
2026 — Present
Founder & Chief Executive Officer
KCS Global Group, Bhilai
Established the company to deliver non-voice business process operations from a dedicated centre in Risali. Currently responsible for the operating procedures, quality framework, client scoping and the recruitment of the delivery team.
May 2024 — July 2026 · 2 yrs 3 mos
Process Associate, Content Operations
Genpact · Hyderabad
Delivered high-volume non-voice operations for global clients: data validation, content review and policy compliance checks across multiple categories. Documented process updates and standard operating procedures alongside business analysis teams, produced daily dashboards tracking SLA compliance and quality metrics, and acted as subject matter expert during team training.
- Maintained 99.8% data integrity across 100,000+ monthly data points
- Improved process turnaround time by 12% by resolving workflow bottlenecks
- Reduced rework by 15% through error-pattern analysis and preventive changes
August 2022 — October 2023 · 1 yr 3 mos
Assistant Manager II, Relationship & Digital Banking
ICICI Bank · Hyderabad
Managed retail portfolios and supported digital onboarding journeys, working between branch teams and digital product teams to reduce process friction and improve service turnaround. Prepared revenue, adoption and usage reporting for senior management.
- Increased cross-sell uptake by 15% across CASA and insurance products
- Contributed to a 10% reduction in early-lifecycle customer attrition
Project record
Operations and analytics work delivered.
These are projects delivered personally by our founder before and during the establishment of KCS Global Group. They are shown as evidence of operational method, not as engagements delivered by the company. KCS Global Group’s own client work is covered by confidentiality.
Operational analytics
Performance dashboard across a 12-location retail network
An end-to-end reporting system consolidating sales logs, point-of-sale data, stock readings and delivery records into a single unified model, replacing a manual reconciliation routine across twelve sites.
Outcome22% reduction in unaccounted stock losses, 35% fewer stock-outs, and daily reconciliation time cut from three hours to 45 minutes.
Forecasting & variance
Twelve-month budget forecasting and variance model
A driver-based forecasting framework integrating sales, inventory, expense logs and operational indicators, with automated budget-versus-actual variance reporting and best, worst and realistic case scenario modelling.
Outcome20% improvement in variance accuracy through analysis of seasonal patterns and historical trends.
Process analysis
Digital onboarding funnel and retention analysis
Stage-by-stage mapping of a retail banking onboarding journey from application through verification to activation, quantifying where customers disengaged and identifying the documentation and approval failures behind it. Delivered while at ICICI Bank.
OutcomeFindings supported a 10% reduction in early-stage customer attrition and informed a redesign of the onboarding flow.
Qualifications
Education and certification.
Master of Business Administration
Business Administration, Management and Operations. Chhattisgarh Swami Vivekanand Technical University, 2022. First Class, 81%.
Bachelor of Commerce
Commerce and Business Studies. Hemchand Yadav Vishwavidyalaya, Durg, 2020. First Class.
PMP Basics
Simplilearn. Foundations of project management method, scheduling and agile delivery practice.
Introduction to Artificial Intelligence
Simplilearn. Applied use of AI tooling within analysis and operational workflows.
Generative AI Fundamentals
Genpact. Practical application of generative AI within enterprise process environments.
Core competencies
Applied across delivery, scoping and reporting.
- Business analysis
- Process documentation
- Data analysis
- Quality management
- SLA monitoring
Tools & systems
Used in operational delivery and reporting.
- Power BI
- SQL
- Excel & Power Query
- Requirement gathering (BRD/FRD)
- CRM systems
Company information
The registered details.
Published in full so they can be verified before you speak to us.
Legal entity
KCS Groups
Operating brand
KCS Global Group
Established
2026
GSTIN
22EDMPP2279B3ZJ
Have a process you want handled?
Send a short description of the work — what it involves, roughly what volume, and how often. We will tell you whether it is a fit and what a pilot would involve.